PAYMENT POLICY AND TERMS & CONDITIONS

Payment Policy

Thank you for choosing Vavougas Ltd.

Set out below are our payment terms:

Domestic Customers
For all jobs over £500 + Vat a deposit of 30% will be required via cash or BACS transfer on acceptance of quote, an interim invoice will be provided.
Full payment will be expected upon “satisfactory” completion or receipt of invoice and shall not exceed 7 days of completion.
If full payment is not received by the 7th day a late payment fee of 3% will be added to the total amount payable.

BACS payments should be made to:

Vavougas Ltd
Account no. 20364814
Sort code 52-21-07
Please use your name and invoice number as the reference.

Commercial Customers
For all jobs over £1000 + Vat a deposit of 25% will be required via BACS transfer on acceptance of quote, an interim invoice will be provided.
Full payment will be expected within 30 days of receipt of invoice.
If full payment is not received by the 30th day a late payment fee of 3% will be added to the total amount payable.

BACS payments should be made to:

Vavougas Ltd
Account no. 20364814
Sort code 52-21-07
Please use your name and invoice number as the reference.

Vavougas Ltd reserves the right to instruct a debt collection agency for collecting any outstanding payments that go beyond the payment terms detailed above.

Terms and Conditions for Commercial Contracts

1. For the purpose of these terms & conditions the following words shall have the following meanings:

(a) “The Company” shall mean Vavougas Limited.

(b) “The Customer” shall mean the person or organization for whom the Company agrees to carry out works and/or supply materials.
The Engineer shall mean the representative appointed by the Company.

2. The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of the Company at its absolute discretion.
3. HOURLY RATE WORK. The total charge to the Customer shall consist of the cost of materials supplied by the Company (not exceeding the trade purchase price of materials + 25%) & the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining unstocked materials) charged in accordance with the Company’s current hourly rates. All charges are subject to VAT at the prevailing rate except in cases where the work carried out is zero rated.
4. FIXED PRICE WORK shall be given as a firm cost, (manifest errors exempted) including Labour and Materials, and shall be within 10% over and above the equivalent total hourly rate cost. All costs are plus VAT at the prevailing rate.
5. Where a written quotation has been supplied to the Customer the total charge to the Customer referred to in the quotation should not exceed the actual time taken by more than 20% but may be revised in the following circumstances:—

   (i) if after submission of the quotation the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the estimate.

   (ii) if after submission of the quotation there is an increase in the price of materials.

   (iii) if after submission of the quotation it is discovered that further works need to be carried out which were not anticipated when the quotation was prepared.

   (iv) if after submission of the quotation it is discovered that there was a manifest error when the quotation was prepared.

6. The Company shall not be under any obligation to provide a quotation to the Customer and shall only be bound (subject as hereinafter) by quotations given in writing to the Customer and signed by a duly authorised representative of the Company.
7. Material Collection

Collection of non-stock items is chargeable but:

(a) Time must be kept to a minimum and reasonable.

(b) If the collection time is likely to exceed 45 minutes the customer must be additionally informed of the circumstances.

8. Invoices are due for payment immediately upon satisfactory completion of the work as outlined in the separate Vavougas Payment Policy.
9. Where the date and/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall endeavour to ensure that the engineer shall attend on the date and at the time agreed. However, the Company accepts no liability in respect of delays outside of reasonable control.
10. The Customer shall accept sole liability to discharge the Company's account unless he/she discloses to the Company when initially instructing the Company to carry out work and/or supply materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or partnership and receiving a written estimate) the name of the third party appears on the written estimate.
11. If the Customer cancels their instructions prior to any work being carried out or materials supplied then the Customer may be liable for any related expenditure together with the profit that would have been made by the Company had the work been carried out and/or materials supplied in accordance with such instructions.
12. If, after the Company has carried out the works, in the unlikely event the Customer is not satisfied with the works then the Customer shall give notice in writing within a reasonable time to the Company and the Company requests the opportunity, along with its insurers, to inspect the works and carry out any necessary remedial works if appropriate.
13. Our Guarantee/ Warranty. To support our commitment to doing quality work, we offer our own unique 3 year comprehensive insurance backed guarantee against faulty workmanship on all new installation work. This means that in the extremely unlikely event that you experience a problem within that time frame, caused by our poor workmanship, then we guarantee to return to site and make any repairs necessary promptly and totally free of charge. This guarantee is in addition to many extended guarantees we offer on the products we supply and install. For example we can provide up to a 25 year guarantee* on a new hot water cylinder installation and up to a 10 year parts and labour guarantee* on a new condensing, high efficiency, gas or oil fired combi and regular boiler installation. * Specified on quote dependent on product.
14. The Guarantee will become null and void if the work/appliance completed/supplied by the Company is:

(a) Subject to misuse or negligence.

(b) Repaired, modified or tampered with by anyone other than a competent professional.

15. The company will not guarantee any work in respect of blockages in waste and drainage systems etc. The company will not guarantee any work undertaken on instruction from the customer and against the written or verbal advice of the engineer.
16. Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works and the Company accepts no liability in respect of the effectiveness of such works or otherwise.
17. The Company shall be entitled to fully recover costs or damages from any engineer/contractor whose negligence or faulty workmanship results in the Company being made liable for those damages or rectification of the work.
18. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and the Company shall be entitled to a reasonable extension of the time for performing such obligations.
19. The Company shall only be liable for rectifying works completed by the Company and shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time.

Complaints

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website